Policy Statement/Terms and Conditions

Bikini La Sirene (Australia)
ACN: 629 968 958
ABN: 97 629 968 958

How can I make my order?
Through our website. All promotional campaigns have a limited stock. As soon as you complete your purchase, you will receive an automatic email confirming the transaction. In case the information is not correct you can ask immediately for its change, or even, the cancellation of the purchase made.

What are the payment methods I can use to pay my purchase orders?
You can pay your orders in our website through credit card (Visa or Mastercard).

Secure payments: It is perfectly safe to enter your credit card details on any purchase made on the website, since all data will be entered on a Secure Server (SSL) that encrypts all confidential data relating to your credit card. Often Internet frauds happen with cards or information from stolen cards in the physical world and then misused online. We advise you to only use your credit cards in trustworthy establishments and that you do not divulge partially or totally the information contained in them.

Can I cancel my order?
Yes, you can cancel your order if you haven’t paid yet. If you already payed but your order hasn’t been sent yet please contact sales@bikinilasirene.com.au

Cancellation of orders with Credit Card
In the case of orders paid using credit, partial or total, the credit agreement is automatic and simultaneously resolved without compensation.

How does the shipping works?
Shipping is free on all orders from bikinilasirene.com.au and for your convenience we deliver via AusPost eParcel to anywhere in Australia. Bikini La Sirene (Australia) aims to deliver within 5 working days of your order being placed however deliveries to WA, far north QLD, NT and remote country areas (or outside of Australia) may take up to 10 business days.

For orders over 5 items or weighing more than 5 kg, they may be subject to an additional shipping charge.

What should I do if I receive an incorrect item?
If you mistakenly receive an item you did not order, please contact our customer service sales@bikinilasirene.com.au

Can I track my order?
Yes, you will receive a number to track your order after its expedition

Can I replace my order?
La Sirène accepts the exchange or return of your articles within a maximum period of 14 days. The article must come under the same conditions in which it was sent and do not show any sign of use (there is enough rigor in this condition due to the type of article in question). You should send us an email with the model, color and size for which you want to make the exchange. The value must always be equal to or higher than the value of the product initially purchased.

The shipping costs originated by the exchange or return are borne by the customer.

In case of return of the order, only the value of the article(s) is refunded, thus excluding the value of the shipping costs. Returns will only be accepted within the stipulated time and exchanges are subject to stock availability.

How much time do I have to make the exchange?
The deadline to exchange the goods is 14 days from the date of receipt. The piece should come with the label and the protection together with the invoice.

La Sirène only accepts returns of articles bought in our Online Store within the established time frame or in case the product arrives defective to the customer and of this being duly proven by the Brand.

Repayment is made by the same means of payment.

In the event of receiving damaged items, La Sirène will schedule the collection of the same in the place that you indicates us, in the same shipping area of the original order, without any charge to the Customer. The return of items in good condition, must be done with the original packaging, and accompanied by the respective invoice. The return will be made after checking the state of the product.


Privacy Policy

This privacy policy sets out how Bikini La Sirene (Australia) uses and protects any information that you give Bikini La Sirene (Australia) when you use this website.

Bikini La Sirene (Australia) is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Bikini La Sirene (Australia) may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 2-Nov-2018.

What we collect
We may collect the following information:

  • name and purchase detail
  • contact information including email address
    demographic information such as postcode, preferences and interests
    other information relevant to customer surveys and/or offers

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
    We may use the information to improve our products and services.

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email SALES@BIKINILASIRENE.COM.AU. Or phone +61 07 3891 2465.

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.